Areas of Training and Services

(Click here to download current schedule)

TRABAC (Training Responsible Adults to be Bookkeeping and Accounting Clerks)

The courses apply the theory and practice of double-entry bookkeeping, use of journals and ledgers, preparation of basic payroll records, worksheet statements, bank statement reconciliations, adjusting and closing entries and development.

TRACS (Training Responsible Adults as Customer Service Specialists)

This is an intense and in-depth program delivered by a customer service expert and former customer service manager, which prepares students for any position in customer service. Each TRACS graduate is certified in customer service, approved and endorsed by the International Customer Service Association. TRACS graduates are prepared with a solid foundation for providing superior customer service in assorted industries and organizations including distribution, manufacturing, retail, financial services and assorted call centers.

Contact us for next starting date on this program.

TRAIT (Training Responsible Adults as Insurance Technicians)

Insurance terminology, general principles of insurance, customer service skills, manual/computer ratings, preparation for State of RI Producer’s License, internship.

TRAMA (Training Responsible Adults as Medical Assistants)

Medical terminology, medical 3rd party billing and coding, medical office skills, clinical office techniques, software specific to medical field, internship.

Additional Programs

ASPIRE (Adults Striving, Preparing, Improving for Real Employment)

This vocational training program covers GED preparation, ESL, computer classes, instruction in office technology, business communications, as well as employable skills. With the assistance of mentors, ASPIRE students will observe and may enroll in any of the Outreach Training Programs. Internships and job placement assistance is provided to program participants.

CAELL (Computer Assisted English Language Learning)

Instruction in improving English listening, speaking, reading, writing and pronunciation skills using classroom instruction coupled with multimedia technology.

GRAPHIC (Giving Refugees a Promising Headstart in Computers)

Newly arrived refugees receive English as a Second Language instruction and computer literacy skills.

In addition, we offer support services, such as workplace English to employers/employees, attitudinal counseling, employment skills, job development and placement services. We also provide workplace and on-site services to employers and employees by providing skill training that fits the needs of employers. We serve the unemployed, underemployed, dislocated workers, some of whom are limited-English and need assistance in language and work skills, training, and placement. We serve Rhode Island and nearby Massachusetts.

Please contact Lisa Sullivan or Vidal De la Cruz (Spanish) at
(401) 456-8698 for further information on our programs.

We offer Support Services to Employees and Employers

• Interpreting and translating in Spanish, Portuguese, Cape Verdean, Russian, Ukrainian, Latvian, etc.
• Conflict resolution concerning multicultural issues in the workplace
• Workplace English/Spanish language skills
• Basic SCANS skills
• Instruction in safety procedures
• Assessment of prior work skills
• Individualized testing
  

Who Needs These Programs?

• Unemployed, Underemployed and Dislocated Workers - some of whom are limited-English and need assistance in training, language and work skills assessment and placement.
• Employers who wish to take advantage of the high level skills brought to this country by people of other cultures and retrained workers.
• Service Providers who do not have the facilities to train and assess their clientele.
• Educational Institutions who wish to enroll and/or certify limited-English adults for academic programs or degrees.

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Rhode Island College
Office of Outreach Programs

600 Mt. Pleasant Avenue
East Campus-Bldg. 8
Providence, RI 02908

Jenifer Giroux, Interim Director
Dawne Pezzuco, Assistant Director

For Information Contact:
Vidal DeLaCruz Counselor/Recruitment (Spanish)

Phone: (401) 456-8698
Fax: (401) 456-8582

Page updated: Thursday, April 16, 2009

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